Warranty Policy

At Evanix Airguns Shop, we sell only new, original products that come with a valid manufacturer’s warranty. This warranty applies when products are used under normal conditions. The warranty period begins on the purchase date shown on your invoice. Buying from any Wolfiek Group store ensures you receive the manufacturer’s warranty directly. During this period, any product supplied by Wolfiek Group is fully protected against defects or faults arising from the manufacturing process.

Duration of Warranty

The warranty starts on the date indicated on your purchase invoice. For all new products across our stores, the standard warranty is 2 years.

How to Claim the Warranty

If you encounter an issue with a product purchased from the Wolfiek Group, please contact our customer service team via:

• WhatsApp: +34 666 712 245
• Submission form: complete this form

When submitting a claim, please provide:

• Your purchase invoice number
• Photos of the product (we may also request a video showing the issue)

Once we receive your information, we will manage the warranty process and keep you updated. If additional details are required, we will contact you directly.

What the Warranty Covers

The warranty applies to issues caused by manufacturing defects, including problems with components or arising from the production process.

Depending on the situation, the Wolfiek Group may resolve a warranty claim through:

• Repair
• Replacement
• Refund

The warranty will be void if:

• The rifle has been improperly disassembled or reassembled
• Non-recommended lubricants have been used
• Non-original parts have been installed
• The product shows signs of misuse or abuse
• The product has not been used according to its intended purpose or instructions

What Is Not Covered

The warranty does not include:

• O-rings, bolts, seals, springs, cylinder heads
• Damage caused by user negligence
• Damage during shipping or transport
• Damage from misuse or improper maintenance
• Parts subject to normal wear and tear
• Damage from using the product on other objects or property
• Any additional associated expenses

The warranty also does not cover failures or issues resulting from modifications by third parties. Transportation costs are not included.

We at Wolfiek Group hope you are completely satisfied with every purchase.

For any questions or warranty claims, please reach out via WhatsApp at +34 666 712 245 or submit a request through our submission form.

Thank you.