Black Friday 2023 FAQ's

Do you offer a warranty on items purchased during the Black Friday sale?

Yes! For detailed information regarding warranties on items purchased, please refer to our Warranty Policy. Here you have details about the warranty coverage for products, including those purchased during the Black Friday sale.

When will I receive my order?

All Black Friday orders will be shipped within 7 days after the order has been placed, due to the exponential growth in orders during this sale. Products with shipping dates other than immediate shipping will follow their normal delivery times. Click here to see the estimated transit by destination.

Can I add something to my order? I want to order more products, and I don’t want to pay for shipping again.

If you wish to add more products to your order, we recommend placing a new order for the additional items. If both orders are eligible and can be shipped together, we will refund the shipping costs associated with the extra order/s. This way, you can enjoy the convenience of combining shipments without incurring additional shipping charges.

Can I modify or cancel my order after it's been placed during the Black Friday sale?

Once an order has been placed during our Black Friday sale, we regret to inform you that modifications cannot be applied. However, if you wish to cancel your order, please fill out this form to submit a cancellation request. Please note that this option is available for a limited time after your order is placed, and it's subject to our processing timelines. If your order has already been shipped, the terms for returns will apply.

Can I return items purchased during the Black Friday sale?

We understand the holiday season comes with its own set of considerations, and we want to ensure satisfaction with your purchases. For items bought during our Black Friday sale, we offer 45 days for returns. This extended time frame is designed to accommodate your needs during the holiday season. In the first 15 days, you can get either a refund or a voucher, while in the last 30 days, only a voucher is possible. The client covers shipping costs. To learn more about our returns policy, click here.

What happens if the item I want to purchase shows as in stock but becomes unavailable after I place my order?

We strive to keep our website updated in real-time regarding the availability of our products. However, during high sales periods like Black Friday, there is a chance that multiple orders for the same item could lead to the item becoming out of stock by the time we process your order.

To ensure you secure your desired items, we recommend placing your order without delay. While we'll make every effort to prevent discrepancies in stock availability, if the purchased item is no longer in stock despite showing as available at the time of purchase, rest assured that we'll provide suitable alternatives for you.

What happens if my order can't be fulfilled due to stock limitations?

Although it's our goal to fulfill every order, there might be rare instances where we're unable to ship an item due to unforeseen stock shortages. In such cases, we reserve the right to cancel orders that cannot be fulfilled. However, this is a scenario we aim to avoid at all costs.

If this occurs, we'll reach out to you promptly with alternatives that we believe will be even more appealing than a simple refund. Our commitment is to make sure you're satisfied and offer alternative options that align with your preferences.

Rest assured, your shopping experience and satisfaction are our top priorities. We're dedicated to providing you with excellent service and alternatives in the event that an item becomes unavailable after your purchase.

Are the Black Friday Deals combinable with other discounts?

We’ve done our best to offer the best discounts possible this Black Friday. The only discount codes that will be valid during Black are those received as credit vouchers (refunds). Note: Black Friday discounts don’t apply to B2B partners.

WHO WE ARE

We are Wolfiek Group. We are official representatives of our favourite brands. We own and operate www.skoutairguns.shop. Our warehouse is in Spain and we ship worldwide.