Refund Policy

Refund Policy

CHANGES AND CANCELLATIONS

1 - Orders not yet prepared:

  • You may make changes or cancel your order at no cost.

2 - Orders prepared but not shipped:

  • Changes can no longer be made.
  • You may cancel the order. In this case, we will refund 90% of the order value and issue a 10% voucher for your next purchase.

3 - Orders already shipped:

  • Changes or cancellations are no longer possible. Standard return and exchange policies will apply.
  • The only way to request a cancellation is by completing the submission form.

Important: If your order ships after you have submitted a cancellation request, we must first recover the package before issuing the refund.

CRYPTOCURRENCY PAYMENTS (BTC, ETH, USDT)

Orders paid with cryptocurrency are non-refundable and cannot be cancelled.

If you wish to return a product purchased with cryptocurrency, the request must be made within 14 days of delivery. You will receive a voucher worth between 70% and 90% of the product’s original price (as listed on the website at purchase), depending on the condition of the returned item. This voucher can be applied toward a future purchase.

RETURNS AND EXCHANGES — EUROPEAN UNION, UNITED KINGDOM, AND UNITED STATES

You have 14 days from delivery to inspect your items and confirm whether they meet your expectations, unless otherwise noted.

We strongly advise checking your products immediately upon receipt to ensure they are in perfect condition and correctly delivered.

Important: Optics that have been mounted cannot be returned. Please inspect optics carefully before mounting.

To request a return or exchange, please complete the submission form, and we will provide the necessary instructions.

Conditions for Returns and Exchanges

  • Items must be unused, undamaged, and in their original packaging.
  • You are responsible for all return shipping costs.
  • We do not cover customs duties, import taxes, or other related charges for returned items.
  • Returns must be sent via a tracked shipping service. We are not responsible for lost returns.
  • We are not liable for any issues occurring during the return shipment.
  • A product is considered returned only when it is received at our warehouse.

Once your return is received, you will be notified. Within seven days, we will inspect the item(s) and confirm whether the return or exchange has been approved.

Items returned without original packaging or not in perfect condition will incur a minimum 10% fee based on the total price.

EXCHANGES

If approved, you will receive a discount code equal to the value of the returned product, allowing you to place a new order within seven business days (shipping costs excluded).

RETURNS (REFUNDS)

If approved, refunds will be issued to your original payment method within seven business days. Shipping costs, customs fees, and any other applicable charges will be deducted from the refunded amount.

OTHER COUNTRIES

Returns and exchanges are not available for countries outside the EU, UK, and USA.